A. Yachting Financial Solutions (Ireland) DAC’s Data Management & Privacy Policy
1. Introduction
The nature of our business means that we have to process information about our clients and keep some of it on file. We do so for a number of purposes. These include:
- To provide you with the service you have asked us to deliver to you.
- To arrange for your requested service to be delivered on your behalf by third parties.
- To send you information and communicate with you about the service you have asked us to provide to you.
- To send you information about new products and services we think are relevant to you (if you have opted in to receive this information).
- To send you life and/or financial insight, guidance and motivation (if you have opted in to receive this information).
We do our best to make sure the information we have about you is accurate and protected.
This privacy policy page describes the kind of personal information we collect and record via this website (www.yfsol.com) and how we use it. You will also find information about our broader privacy and data management policies and procedures here.
If you’d like any more information or have any questions about our privacy policy, please contact us by email at info@yfsol.com.
2. Children’s Information
Our services are not available to minors. Therefore, we do not knowingly collect any personally identifiable information from children/minors. If you think www.yfsol.com has in its database the personally-identifiable information of a children/minors, please contact us immediately via email at info@yfsol.com and we will do our utmost to promptly remove this information from our records.
3. Cookies
This website (www.yfsol.com) uses cookies to:
- store information about visitors’ preferences,
- record user-specific information on which pages the site visitor accesses or visits,
- personalise or customise our web page content based upon visitors’ browser type or other information that the visitor sends via their browser.
Please see full Cookie Policy.
What are cookies?
In a nutshell, they are bits of code that remember things about you. This is the best website we’ve come across that explains about cookies: Cookies and You.
When you arrived on this site, you will have seen a cookie policy notice. You can use the buttons on this notice to manage your cookie preferences for this website.
4. Data Management Information for Specific www.yfsol.com Pages
4.1—Contact Us/Bank Account/Mortgage/Tax Advice/Privacy Policy pages
When you fill in the contact form on our Contact Us, Bank Account, Mortgage, Tax Advice or Privacy Policy page, the information you enter is collected by Wufoo, an online form service provided by SurveyMonkey. SurveyMonkey’s privacy page is here: SurveyMonkey’s Privacy Notice.
Wufoo stores a copy of the completed form on its servers and sends a copy to us here at YFSOL.
We will use the information you have entered on the form to respond appropriately via email to your initial contact.
Your information will be entered into our central database software: ACT! We use ACT! to keep track of enquiries and our business-related communications with our clients and the services/products we provide them. ACT! stores your data on our own encrypted drives. You will remain on ACT! while:
- we deal with your initial contact request (including follow-up emails/contacts), and/or
- you remain a YFSOL client, and/or
- you remain on one of our mailing lists, and/or
- you remain enrolled in the YFSOL Partnership
If you don’t fit any of these three categories anymore, we will delete your data to the best of our abilities from our servers at YFSOL and at Wufoo at our next data clean up.
If you have indicated on the contact form that you would like us to send you ‘Insider Bulletin’ (our email newsletter) and/or information about financial products/services, we will add you to the relevant mailing lists. If you did not ask to be added to these lists, you won’t be.
We use Mailchimp to manage our ‘Insider Bulletin’ and product information mailing lists. Your first name, last name and email address will be stored on Mailchimp’s servers. If you no longer wish to receive ‘Insider Bulletin’ and/or information about products/services, your contact information will be deactivated on the Mailchimp system and we won’t be able to send you emails via Mailchimp from then on. MailChimp will retain a copy of your data so that it can prevent us from emailing you again. You can find Mailchimp’s privacy policy here: https://mailchimp.com/legal/privacy.
You can unsubscribe from our mailing lists at any time, either by clicking ‘Unsubscribe’ in any of our mailings or by contacting us at info@yfsol.com.
4.1.a—Bank Account page additional
During the application process for a bank account, information you provide will be given to Standard Bank International (https://international.standardbank.com) so that it can open an account for you. Standard Bank International is based on the Isle of Man. You can find Standard Bank International’s data protection policy here: https://international.standardbank.com/pbbinternational/aboutus/Data-Protection.
4.1.b—Mortgages page additional
During the application process for a mortgage, information you provide will be given to Simon Conn, an overseas property and finance specialist (https://www.simonconn.com) so he can pursue your application with you. Simon Con’s privacy policy is here: https://www.simonconn.com/privacy.
4.1.c—Currency Transfer page additional
When you click on the link on the Currency Transfer page, you will be taken to Moneycorp (https://www.moneycorp.com) so it can handle your currency transfer with you. Moneycorp is based in the UK. You can find Moneycorp’s data protection policy here: https://www.moneycorp.com/uk/privacy.
4.2—Waves Individual Health Insurance /Waves Life Insurance/Waves Income Replacement pages
When you click on the application links on the Waves Individual Health Insurance, Waves Life Insurance and Waves Income Replacement pages, you will be taken to the respective application page hosted by Strategic Insurance Services Limited in the UK (Expatriate Group & Expatriate Healthcare). Strategic Insurance Services Limited runs the product platform that provides the Waves Health and Waves Life products.
Your data will be handled in accordance with their data management policy. You can find information about Strategic Insurance Services Ltd’s privacy and data management policies here: https://www.expatriatehealthcare.com/information/legal-notices.
Strategic Insurance Services Ltd notifies us when someone buys an insurance product through this website (www.yfsol.com).
4.2—Calendly
When you click on any of the ‘Book a Call’ buttons on the website, you’ll be taken to a page on Calendly.com, where you can book a Zoom call with us. You can read Calenly’s privacy notice here: Calendly Privacy Notice.
B. Our Broader Privacy & Data Management Policies
5. Why/how we use your data
We use your data to:
- Advise you about the services we offer to our clients.
- Process the business you conduct with and through us. This may include the use of third party software such as ACT!
- Support ongoing reporting and administrative matters relating to the business that you conduct through and with us.
6. Data storage at YFSOL
All financial and administrative information provided by you to YFSOL digitally is stored securely on encrypted YFSOL-owned computers.
When you email us, the email is stored on servers used by Google Mail (email platform) and information in it may also be collated on other Google Suite platforms (business software), such as Google Sheets (spreadsheet software) for business analysis purposes.
If you have participated in a YFSOL survey, your responses are stored on servers used by Google Forms (survey platform) and may also be collated on other Google Suite platforms (business software), such as Google Sheets (spreadsheet software) for business analysis purposes.
While we mostly run a paperless office, any hard copy/physical documents you lodge with us and/or the data provided therein will be kept at our office in Co. Cork, Ireland. All client administrative records are held on a highly secure, designated YFSOL-managed database.
7. Third-party data access
7.1—Product providers
When you contract to use one of the products or services we provide or recommend, your data may be passed to third-party companies who provide or support those products or services. For instance, if you enquire about setting up a bank account, we will help you set up a seafarer’s bank account with Standard Bank International. To do so, the bank will need your data. Another example is when you invest money into a fund managed by our trusted fund management partners.
In each instance, we will explain clearly who will require, process and store your data.
7.2—Service providers to YFSOL
We use two trusted service providers who have limited access to your information to help us provide services to you that you have requested. In both cases, these service providers use platforms that YFSOL controls and have signed data protection agreements with us.
Parts of our financial administration and customer service back office are provided by AMS Integrated Outsourcing Solutions, which is based in Quezon City, the Philippines. While AMS Integrated Outsourcing Solutions doesn’t store, log or hold any of your information on its own systems. Instead it uses YFSOL systems and/or third party online services to which YFSOL is subscribed. All client administrative records are held on a highly secure, designated YFSOL-managed database.
Our website, content and marketing is supported by Show and Tell Communications Ltd, which is based in Cork, Ireland (www.showandtell.ie). Show and Tell Communications Ltd manages our email lists using Mailchimp. It has access to three YFSOL email address inboxes so it can service our marketing needs. Show and Tell Communications Ltd doesn’t store, log or hold any of your information on its own systems. Instead it uses YFSOL systems and/or third party online services to which YFSOL is subscribed.
8. Your access
You can request to see what information we hold about you by emailing info@yfsol.com or by using the form at the bottom of this page. We will respond within 30 working days with an overview of the information we hold.
9. Data retention & deletion
We retain your information for as long as you are a YFSOL client or are subscribed to one of the information services/mailing lists you subscribed to.
We are legally required hold data on our financial planning clients for up to seven years from the date they stop being a client. After seven years, their information will be deleted at our next data purge.
We store the data you submit to us via the enquiry forms on this website for up to 10 years.
You can request that we delete the information we hold about you at any point. Please email us at info@yfsol.com or by using the form at the bottom of this page and allow 30 days for this process to be completed from the date of receipt of your email. Please reference “Data Deletion” in your email subject and mark for the attention of Teresa Evans.
10. Questions?
If you have any questions about Yachting Financial Solutions’ data management and privacy policies, please get in touch. You can email info@yfsol.com or use the form at the bottom of this page. Please mention “Data Protection” in your email subject and mark it for the attention of Teresa Evans.
Updates
This privacy policy was last updated on: Thursday 29 August, 2024.